People Sharks Customer Service Policy Statement

OUR COMMITMENT TO EXCELLENCE

At People Sharks, we are dedicated to delivering exceptional service at all times. If you have any feedback, queries, or complaints, please reach out to us using the contact details below. We will respond within 3–5 working days.

Our policies are reviewed annually to ensure they remain effective, relevant, and aligned with industry standards.

OUR SERVICE STANDARDS:

🔹 Courtesy – Our recruitment consultants are highly trained, ensuring a professional, knowledgeable, and customer-friendly experience.

🔹 Communication – We aim to respond to all calls and emails within the agreed timeframe. In case of delays, we will notify you and provide a new deadline.

🔹 Consistency – We conduct annual policy reviews to maintain compliance with business needs and Recruitment & Employment Confederation (REC) standards.

🔹 Complaints Resolution – We are committed to resolving complaints promptly and fairly. Any concerns can be directed to our Operations Manager. A full complaints process is available upon request or at www.peoplesharks.co.uk

🔹 Access to Information – We fully comply with the Data Protection Act, allowing clients and candidates to review or update their personal information upon request.

🔹 Minimizing Bureaucracy – We streamline processes to reduce unnecessary paperwork while maintaining legal and professional standards.

For any inquiries or feedback, please contact us today—we value your input and are here to help!